At this time, we do not bill insurance companies for purchases. However, we do provide you with all of the necessary HCPCS codes and ICD9 code information on your invoice so that you can easily file for reimbursement from your insurance company.

We unfortunately at this time only have web service in Bothell, WA. But if you are located close to Seattle WA, please feel free to pick up your orders locally.

If you are purchasing the same mask that you already have, then somewhere on your existing mask there will be a size indication, usually a single letter (M for medium, etc.). If you are feeling adventurous and purchasing a new style mask, then the best option is to call us and request a sizing gauge for the mask you are interested in. We have sizing gauges for many of the masks that we sell that we can send you at no cost. The other option would be to come see us if you are in the area and we can fit you, or if you are not in our area, then visit a local homecare dealer and see if they will be able to size you for a mask.

The Coupon code or Promotional code is low

For an order not yet processed and shipped, contact Customer Service to make a request for cancellation. Special orders, large volume orders and custom orders may not be cancelled.

To view your order history and past shipments, login and click My Account, then go to view order history.

Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service to find out if your order has shipped or if it remains open for new items to be added.

Handling fees do not typically apply. However, some Manufacturers will charge fees for purchase quantities that do not meet their product line minimum, or for broken cases. When applicable, a Manufacturer’s minimum order amount and fees are shown on the product page and are included in the total order charge in your Shopping Cart.